Return policy

Return Policy

Returns & Refunds

At Fluffora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

  • Items marked as final sale, clearance, or non-returnable cannot be returned.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review and resolve the issue promptly.

Return Process

To initiate a return:

  1. Contact our customer support team at [your email address].

  2. Provide your order number and reason for the return.

  3. Once approved, you will receive return instructions.

  4. Ship the item back using the provided return details.

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly by Fluffora.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team for assistance.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Clearance or final sale items

  • Items returned beyond the return period

  • Products that have been used, altered, or damaged by the customer

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Fluffora Customer Support
Email: Businessra710@gmail.com]
Website: [https://t158qc-hk.myshopify.com]

We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.